Public Offer

1.1. Agency (R-U Travel, the Agent) - Individual Entrepreneur Lev Borisovich Solenov, TIN 773467774080, OGRNIP 316774600402857, travel agent register number RTA 0051773.

1.2. Client (Customer) - a legally capable individual, an individual entrepreneur or a legal entity that contacts R-U Travel, agrees a Booking Request and/or pays for services for itself or in the interests of other persons. If the Client acts in the interests of other travellers, the Client confirms that it holds the necessary authority and must pass on to them the terms and documents relating to the trip.

1.3. Traveller - a person who directly uses the booked service. Throughout the Offer, the provisions concerning the Client apply to the Traveller to the extent that they relate to the use of the service, documents, safety rules and other personal obligations.

1.4. Supplier (Service Provider) - a hotel, accommodation facility, carrier, transport company, DMC, insurance organisation, excursion organisation, sports club, restaurant, beach club, airport service or other Russian or foreign supplier that directly provides the relevant service or is responsible for its performance under a contract.

1.5. Tour operator - a legal entity that, in accordance with the legislation, forms a tourist product and bears the liability for its performance provided for by law.

1.6. Individual service - a standalone service purchased separately from a tourist product: accommodation, transportation, transfer, ticket, insurance, excursion, guide service, hire of a car with driver, airport service, lounge / fast track, a sports or wellness activity, a restaurant or club booking, as well as any other service related to the trip.

1.7. R-U Service - the own services of R-U Travel for searching, comparing offers, advisory support, arranging bookings, communicating with suppliers, managing the trip, providing information support and other agreed actions.

1.8. Booking Request - the set of booking terms agreed with the Client, containing as a minimum the type of service, the material parameters, the Supplier (if identified at the time of agreement), the price, the payment procedure, the applicable change / cancellation terms and the confirmation status. A Booking Request may take the form of an electronic document, an invoice, a booking card, a message from a manager or a Website interface that makes it possible to establish the agreed terms unambiguously.

1.9. Website - r-u.ru, as well as other web pages or digital interfaces of R-U Travel on which a link to this Offer is expressly placed. Placing a link to the Offer means that its terms apply to the booking made through the relevant interface.

1.10. Communication Channels - email, telephone, Telegram, WhatsApp where available, the personal account, the chat on the Website and other channels agreed by the parties. Correspondence through the Communication Channels is used to agree terms and is recognised as legally significant where the sender can be identified.

1.11. For a Client who is an individual purchasing services for personal, family and other needs unrelated to business activity, the consumer protection legislation applies. The terms of the Offer do not limit rights that may not be limited by contract.

1.12. Information on the Website about prices, availability, photographs, room categories, benefits, complimentary extras and other characteristics does not in itself mean a confirmed booking, unless expressly stated otherwise. The current terms are recorded in the Booking Request.

1.13. Tourist product - a package of transportation and (or) accommodation services provided for a total price (irrespective of whether the total price includes the cost of excursion services and (or) other services), formed by a tour operator in accordance with the legislation of the Russian Federation on tourism activity.

2.1. R-U Travel does not form a tourist product in its own name and does not act as a tour operator. When working with a tourist product, R-U Travel sells a product already formed by a specific tour operator, within the powers of a travel agent and with a separate agreement on the sale of a tourist product.

2.2. In respect of individual services, R-U Travel may, depending on the contractual model with the particular Supplier:

• —act on behalf of the Supplier / Service Provider and take actions to sell or book its service;
• —act on behalf of and at the expense of the Client, arranging the purchase of an individual service from a selected or agreed Supplier;
• —provide the Client with its own R-U Service, where the relevant action is performed directly by R-U Travel.

2.3. The particular model of relations is determined by the content of the Booking Request, the documents of the Supplier, the cashier receipt, the invoice, the voucher, the ticket, the policy or another booking document. At the request of the Client, R-U Travel provides the available information about the Supplier and about its own role in the particular transaction.

2.4. If the Client asks to book several individual services at once (for example, a hotel, a transfer, air tickets, a restaurant and sports training sessions), each such service is a separate object of booking with its own Supplier, price and terms, unless the Client is expressly offered a tourist product formed by a tour operator.

2.5. For the convenience of the Client, several standalone services may be included in one selection, trip plan, invoice or total amount payable. Such technical combination does not mean that R-U Travel forms a tourist product. The Booking Request or an annex to it must retain the possibility of determining the composition and price of the individual services, or another way of identifying unambiguously what exactly is purchased from each Supplier.

2.6. If a combination of services is in substance a tourist product within the meaning of the legislation of the Russian Federation, R-U Travel does not sell it as a set of its own individual services, but offers to arrange the relevant tourist product through a tour operator.

3.1. R-U Travel selects options taking into account the request of the Client and the inventory available to R-U Travel from Suppliers, tour operators, DMCs, professional B2B systems, direct contracts and other lawful sources.

3.2. When selecting accommodation, R-U Travel may use its own technological tools to match room names, meal plans, cancellation terms, included services and prices from different sources. The result of such a comparison is supporting information for the choice of the Client, while the terms recorded in the Booking Request and in the confirmation of the Supplier are final.

3.3. Comparison does not mean monitoring absolutely every offer on the market at every moment in time. Where the Website or the communication uses wording about the best offer, savings or benefit, it refers to the offers actually available to R-U Travel and compared on identical or as close as possible terms at the relevant time, unless the rules of a particular promotion provide otherwise.

3.4. The recommendations of R-U Travel managers are based on professional judgement and on information from Suppliers, but do not replace the independent assessment by the Client of subjective parameters: design, atmosphere, noise level, beach, cuisine, sports infrastructure, service expectations and other characteristics that depend on personal preferences.

4.1. The Client sends a request through the Website or the Communication Channels. The request may be made in free form, including a text or voice message.

4.2. R-U Travel sends the Client a proposal / Booking Request with the parameters of the service and the terms known at the time of sending. For a complex or bespoke request, the preparation time depends on how quickly the Suppliers respond.

4.3. The Client confirms a particular Booking Request by one or more of the following actions:

• —clicking the confirmation / payment button on the Website or in the payment link;
• —sending an unambiguous written confirmation (“I confirm”, “let us book”, “ok, go ahead” or another message of equal meaning);
• —sending a voice message the content of which unambiguously confirms agreement with the particular Booking Request;
• —paying the agreed Booking Request in full or in part.

4.4. Acceptance of this Offer is the confirmation by the Client of the first particular Booking Request and/or its payment, provided that a link to the Offer was available to the Client before that action. Acceptance creates a framework agreement; obligations in respect of each individual service arise to the extent of the relevant Booking Request.

4.5. Messages sent from a telephone number, email address, messenger account or personal account previously provided by the Client to R-U Travel are deemed to come from the Client until R-U Travel is notified that the relevant channel has been compromised.

4.6. R-U Travel has the right to request additional confirmation of the identity or the intention of the Client for high-value bookings, urgent changes, operations involving personal data, refunds or other actions with an increased risk of error / fraud.

5.1. Some professional rates of hotels and other Suppliers are not confirmed automatically. Such offers may have the status “on request”, “request”, “awaiting confirmation” or similar.

5.2. The sending by the Client of a confirmation and/or payment for an “on request” rate constitutes an instruction to R-U Travel to send a request to the Supplier on the agreed terms. Until the confirmation of the Supplier is received, the booking is not considered finally confirmed.

5.3. The indicative confirmation time for an on-request booking is communicated to the Client when the booking is arranged. In practice it depends on the Supplier, the time zone, weekends and the complexity of the booking, and may range from a few minutes to several business days.

5.4. If the Supplier has confirmed the service on the agreed terms, the booking becomes binding on the parties from the moment the Client is notified of the confirmation, unless the Booking Request establishes another moment.

5.5. If the Supplier has not confirmed the service, R-U Travel offers an alternative or refunds the advance payment for the unconfirmed service. Until the Client chooses an alternative, the funds are not transferred to another service automatically.

5.6. If the Supplier offers confirmation at a changed price, category, room type, dates or other terms, such changes require separate consent from the Client.

5.7. Payment by the Client does not fix the price indefinitely if the Booking Request has not been confirmed by the Supplier and the offer has objectively changed before confirmation. In that case R-U Travel may not unilaterally charge an additional amount: the Client either accepts the new terms and pays the difference, or declines the changed option and receives a refund of the advance payment for the unconfirmed service.

6.1. The price of a particular service is determined in the Booking Request. For a Client who is an individual, the price is stated in Russian roubles, unless the legislation permits otherwise. The cost of the services of a foreign Supplier may be calculated on the basis of a foreign currency with conversion into roubles at the exchange rate / calculation model applied by R-U Travel or the Supplier at the time the proposal is issued. The validity period of the price is stated in the Booking Request or is limited to the moment of actual confirmation by the Supplier.

6.2. The price may include the cost of the service of the Supplier, taxes and fees, the agency / service remuneration of R-U Travel and other elements expressly stated in the Booking Request. Local taxes, city tax, resort fee, deposits and other payments that under the rules of the Supplier are paid directly on site are not included in the price of R-U Travel, unless expressly stated otherwise.

6.3. The remuneration of R-U Travel may be paid by the Supplier, the Tour operator or the Client. If remuneration payable by the Client is charged separately, its amount is stated before the Booking Request is confirmed. If R-U Travel acts on behalf of the Client and concludes a transaction on terms more favourable than those agreed with the Client, the additional benefit obtained is part of the remuneration of R-U Travel and remains with R-U Travel in full, unless expressly stated otherwise in the Booking Request and provided that such an arrangement is permitted by the applicable legislation.

6.4. The Client may pay the Booking Request by the methods available for the particular booking:

• —by bank card through a payment form / terminal;
• —through the Faster Payments System (SBP), including by QR code;
• —by bank transfer to the account details of R-U Travel;
• —against an invoice, for a legal entity or an individual entrepreneur;
• —in cash at the place where R-U Travel accepts payments, if this method is available for the particular transaction;
• —in digital roubles - in the cases where the obligation and the technical capability to accept such a payment apply to R-U Travel in accordance with the legislation and the infrastructure of the servicing bank.

6.5. For a consumer, the cost of the same type of service is not increased because of the chosen form of payment in the cases where the legislation prohibits setting different prices depending on the method of settlement. A bank fee charged by the bank of the Client directly to the Client under the terms of its banking service is not a payment to R-U Travel.

6.6. The time and amount of payment (100%, deposit, staged payment) are established by the Booking Request. If the Supplier requires prepayment for confirmation, R-U Travel has the right not to process the booking until an amount sufficient to meet the relevant requirement of the Supplier has been received.

6.7. The obligation of the Client to make a cashless payment is deemed performed in the manner established by the applicable legislation on settlements. R-U Travel sends a cashier receipt and/or another settlement document in the cases provided for by law.

6.8. If the payment deadline has expired, R-U Travel does not guarantee that the price, the availability and other terms will be preserved. A repeat booking is made after the offer has been updated.

6.9. A price calculated on the basis of a foreign currency exchange rate may change between the sending of the proposal to the Client and the confirmation of the Booking Request by the Supplier, unless expressly fixed otherwise by the terms of the particular offer. In that case the rules of clause 5.7 of this Offer apply.

6.10. R-U Travel (Individual Entrepreneur Lev Borisovich Solenov) applies the simplified taxation system (STS) and is therefore not a value added tax payer. The cost of the services of R-U Travel stated in the invoice and/or the Booking Request is issued without VAT on the basis of clause 2 of Article 346.11 of the Tax Code of the Russian Federation. If the Client is a legal entity or an individual entrepreneur, this circumstance is taken into account when preparing primary accounting documents.

7.1. The change and cancellation terms depend on the rate and the Supplier and are communicated to the Client before the Booking Request is confirmed. They may provide for free cancellation until a certain date, retention of part of the cost or of the actual expenses, or no refund from the Supplier after the established deadline.

7.2. The Client has the right to withdraw from the agreement in the cases and in the manner provided for by the legislation. In the event of such withdrawal, R-U Travel refunds the funds less the cost of the R-U Service actually rendered and the documented / economically justified expenses actually incurred in connection with the performance of the particular Booking Request, including the amounts that, under the confirmed rules of the Supplier, are not refunded to R-U Travel.

7.3. The wording “non-refundable rate” refers primarily to the terms of the Supplier on non-refund or on a penalty upon cancellation. It does not override the consumer rights granted by mandatory provisions of Russian legislation; the amount of the refund is determined taking into account the services actually rendered and the expenses actually incurred.

7.4. A change / cancellation request is sent through the Communication Channels. If the free cancellation deadline is stated in the local time of the Supplier, the Client must send the request in advance, allowing for the time R-U Travel needs to process it and pass it on to the Supplier.

7.5. A refund is made by the same method that was used for payment, where this is technically and legally possible, or by another agreed lawful method. The time it takes for the funds to be credited after the refund has been processed also depends on the bank / payment system of the Client.

7.6. In the event of a change initiated by the Supplier, R-U Travel passes the options received to the Client and assists in choosing a solution. Refunds, replacement and compensation are determined by the legislation and by the terms of the relevant service; R-U Travel may not promise compensation at the expense of the Supplier before it has been confirmed.

8.1. The hotel category, room type, bed type, view, floor, size, meal plan, number of guests, accommodation of children, extra bed, check-in / check-out terms and other parameters are determined by the confirmation of the Supplier. Marketing names of rooms may differ between systems; R-U Travel matches them by the available characteristics, but the confirmation of the particular Supplier prevails.

8.2. Special requests (a high floor, a specific building, connecting rooms, rooms next to each other, early check-in, late check-out, dietary preferences and the like) are not guaranteed unless expressly confirmed by the Supplier as a binding condition.

8.3. Hotel complimentary extras, upgrades, hotel credit, welcome amenities, early check-in, late check-out and other benefits are provided only where there is a relevant confirmation or where the terms of the programme so provide. If a benefit is marked as “subject to availability”, it does not become a guaranteed obligation of R-U Travel.

8.4. Photographs and descriptions of hotels may be provided by Suppliers and are used as reference information. The actual appearance of a particular room, of the grounds, the beach, the infrastructure and the surrounding development may differ due to renovation, seasonality, weather, natural wear or refurbishment of the property.

9.1. For transfers and services of a car with driver, the Booking Request states, where possible, the class / model or category of the car, the route, the pick-up time, the number of passengers and items of luggage, the included waiting time and the no-show and cancellation terms.

9.2. Specifying a particular car model means that this model is confirmed only where this is expressly recorded by the Supplier; in other cases a car of a comparable or higher class is permitted, taking into account the local classification of the fleet.

9.3. If R-U Travel sends the Client a photograph of the assigned car or the details of the driver before the trip, this is an additional service and is not guaranteed earlier than the deadline set by the particular Supplier.

9.4. Fast track, meet & assist, lounge and other airport services are provided by specialised Suppliers and depend on the rules of the airport, the airline and the border and customs authorities.

10.1. The fare rules of the carrier form part of the terms of the ticket booking: luggage, refunds, exchange, seat selection, no-show, the rules for carrying children, animals and sports equipment and other restrictions are determined by the carrier.

10.2. Before payment, the Client must check the full name, the date of birth, the document details, the route and the dates. Correcting an error after issue depends on the rules of the carrier and may be impossible or chargeable.

10.3. Schedule changes, delays, flight cancellations and the terms of carriage fall within the responsibility of the carrier within the limits of the law. R-U Travel assists with communication and reissue, but is not responsible for the decisions of the carrier, of aviation security bodies and of state authorities.

11.1. R-U Travel may arrange bookings of restaurants, beach clubs, sports training sessions, courts, excursions, guides, wellness services, events and other activities. If the service is provided by a third party, the rules and the liability of that party apply to the relevant part of the order.

11.2. A recommendation by R-U Travel is not a guarantee of availability, of admission under a dress code / age policy, of conformity with personal expectations or of the absence of restrictions on the part of the venue.

11.3. If coaches, guides, activity organisers or other specialists of a third-party company take part in the trip, that company / specialist is the Provider of the relevant professional service, unless expressly stated otherwise in the Booking Request.

12.1. If the Client chooses a tourist product (a package of transportation and accommodation services for a total price, formed by a tour operator), R-U Travel acts as a travel agent within the powers confirmed in the Unified Federal Register of Travel Agents.

12.2. Before the agreement is concluded, the Client is informed about the tour operator and given other mandatory information. The agreement on the sale of a tourist product is concluded separately and must comply with the applicable standard form and with other mandatory requirements of the legislation of the Russian Federation.

12.3. Liability for failure to provide or improper provision of the services included in a tourist product is determined by the legislation on tourism activity and by the agreement on the sale of a tourist product. This Offer applies to the accompanying R-U Service and to individual services not included in the tourist product, where the relevant Booking Request expressly so provides.

12.4. If, at the request of the Client, R-U Travel separately books services that are not part of the tourist product after it has been purchased (for example, an additional transfer, a restaurant, sports training sessions, an airport service), such services are arranged as standalone Booking Requests under this Offer and do not change the composition of the tourist product, unless the tour operator has formalised a change to its product.

13.1. The Client must provide the accurate and complete data required for the booking and check the documents immediately upon receipt. Any error found must be reported to R-U Travel without delay.

13.2. The Client is solely responsible for holding valid passports, visas, permits, consents for the travel of minors, documents proving family relationship, medical documents and for meeting other requirements of the country of departure, transit and destination, unless a separate service of R-U Travel expressly provides for checking a particular requirement.

13.3. R-U Travel provides the reference information known to it about entry rules and may assist in obtaining documents; however, the final decision on entry, transit and boarding is taken by state authorities and carriers.

13.4. The Client must take into account the circumstances of the trip that may affect the ability to receive the service, including pregnancy, state of health, age, restrictions on physical activity, the need for special meals / an accessible environment, the carriage of medicines, sports equipment and animals, and must report them in advance to the extent necessary to arrange the service.

13.5. When a trip outside the Russian Federation is arranged, the Client is advised to take out voluntary insurance covering the expenses arising from an accident or illness, including medical and medical transportation expenses, and, where such an option is available, insurance against the inability to make the trip. R-U Travel informs the Client of this recommendation and may assist with arranging insurance at the request of the Client; however, taking out an insurance contract is not a mandatory condition for providing the R-U Service, unless otherwise required by the legislation of the country of entry or transit.

14.1. R-U Travel provides support for active bookings through the agreed Communication Channels. The wording “24/7 support” means that a request may be sent at any time; the actual resolution time depends on the nature of the issue, the availability of the Supplier and the time zone.

14.2. In an emergency, the Client must first of all contact the competent services: the police, the ambulance service, the security service of the property, the carrier or the insurance company, and at the same time inform R-U Travel if assistance is required.

14.3. Gifts from R-U Travel, branded sets, luggage tags, complimentary extras, free transfers and other additional benefits are not included in the price of the main service and are not a material condition of it, unless expressly included in the Booking Request as a guaranteed part of the paid offer. R-U Travel has the right to replace its own gift with one comparable in meaning or value if the original option is unavailable.

15.1. R-U Travel is liable for its own actions in selection, arrangement, passing on instructions, settlements and information support, within the limits established by the legislation and by the relevant contractual model.

15.2. Liability for the quality of an individual service itself rests with its Provider / Supplier in the cases and to the extent established by the legislation and by the contract. The presence of an intermediary does not deprive the Client of the right to bring claims against the person properly liable.

15.3. R-U Travel is not liable for consequences arising from inaccurate or incomplete data provided by the Client, from lateness, from the absence of the required documents, from a breach of the rules of the Supplier, from changes made to the trip by the Client independently, or from the actions of state authorities, carriers or other third parties, where the relevant circumstances are beyond the control of R-U Travel and R-U Travel has not breached its own obligations.

15.4. R-U Travel does not guarantee that a service will subjectively meet the expectations of the Client beyond the objective characteristics agreed in the Booking Request.

15.5. No provision of the Offer applies as a ground for excluding or limiting the liability of R-U Travel where such liability is established by a mandatory provision of law.

15.6. The liability of R-U Travel as an intermediary acting on behalf and at the expense of the Supplier / Provider / Tour operator is limited to the amount of the remuneration of R-U Travel under the relevant Booking Request, unless R-U Travel proves the absence of its fault to a different extent or unless the legislation provides otherwise. This limitation does not exclude the right of a consumer to claim damages directly from the Supplier, the Provider or the Tour operator responsible for the quality and the performance of the service (clause 48 of Resolution No. 17 of the Plenum of the Supreme Court of the Russian Federation of 28 June 2012).

15.7. R-U Travel is not liable for the actions of third parties committing fraudulent or other unlawful acts using the name, trademark, logo or corporate identity of R-U Travel. Only correspondence through the Communication Channels and using the details specified in section 22 of this Offer is recognised as official; the Client is advised to check the payment details before transferring funds.

16.1. The parties are released from liability for failure to perform obligations due to force majeure circumstances to the extent provided for by civil legislation.

16.2. Such circumstances may include extraordinary natural phenomena, military action, acts of terrorism, civil unrest, closure of borders / airports, acts of public authorities, transport bans, large-scale infrastructure failures and other events that are extraordinary and unavoidable in the given conditions.

16.3. The occurrence of force majeure does not in itself mean an automatic non-refund of all funds. The financial consequences are determined taking into account which services have actually been rendered, which expenses have actually been incurred and which amounts are subject to refund to R-U Travel by the Suppliers.

16.4. A party for which the performance of obligations has become impossible due to force majeure circumstances must, within a reasonable time but no later than 5 (five) business days from the moment it became aware of such circumstances, notify the other party through the Communication Channels, stating the expected duration of such circumstances and their effect on the performance of obligations.

17.1. Personal data are processed in accordance with the Personal Data Processing Policy of R-U Travel and with the separate consents posted on the Website or provided to the Client, where obtaining such consent is required by law.

17.2. To perform a booking, R-U Travel has the right to transfer the necessary data to Suppliers, tour operators, carriers, hotels, insurance organisations, DMCs, payment and technology partners to the extent necessary for the particular transaction and where there is a lawful basis.

17.3. When services abroad are booked, data may be transferred to foreign recipients in accordance with the requirements of the personal data legislation of the Russian Federation, including the rules on cross-border transfer.

17.4. By transferring the data of other Travellers, the Client confirms that it is entitled to provide them to R-U Travel in order to arrange the particular trip and, where necessary, has obtained the appropriate consents of such persons or of their legal representatives.

17.5. Passports and other documents are sent only through the agreed Communication Channels. The Client must take into account the risks of sending documents through third-party messengers and should, where possible, use the secure interfaces offered by R-U Travel.

18.1. The parties recognise the legal force of correspondence and electronic documents sent through the Communication Channels, where the sender and the intention of the sender can be reliably established from the content and from the circumstances taken together.

18.2. Electronic copies of vouchers, tickets, insurance policies, invoices, confirmations and other documents have effect in accordance with the rules of their issuer and with the legislation. If an original is required to receive a service, R-U Travel informs the Client separately where it has such information.

18.3. For legal entities and individual entrepreneurs, documents may be transferred through electronic document management (EDM) systems, provided that the parties use a compatible service.

18.4. In correspondence through the Communication Channels, the parties shall not use obscene language or insults and shall not discuss topics unrelated to the performance of Booking Requests. A systematic breach of this rule by the Client is a breach of the terms of the Offer and may serve as a ground for R-U Travel to withdraw from the agreement in the manner provided for by clause 20.5 of this Offer.

19.1. If a problem arises during the trip, the Client is advised to inform R-U Travel without delay and, where possible, the Supplier on site, so that the opportunity to remedy the shortcoming promptly is preserved.

19.2. A claim may be sent to office@r-u.travel or through another official Communication Channel. The claim should state, where possible: the date and time of the event to which the claim relates; the number / date of the Booking Request or of the booking; the circumstances and the substance of the claim; the specific demands of the Client; the contact details for a reply. If the claim does not contain the above information, R-U Travel has the right to request it from the Client, and the time for reviewing the claim is extended proportionately by the time spent obtaining the missing information.

19.3. The time limits and the procedure for reviewing consumer demands are determined by the applicable legislation. The internal correspondence procedure established by this Offer does not limit the right of the Client to apply to a court or a state authority in the cases where such a right is granted by law.

19.4. Claims relating to the tourist product of a tour operator are reviewed under the rules of the special legislation and of the separate agreement on the sale of a tourist product.

19.5. For Clients who are not consumers, a dispute is to be settled through negotiations and claim correspondence; if no agreement is reached, the dispute is considered under the rules of jurisdiction established by the legislation of the Russian Federation and by the agreement of the parties, where such an agreement is permissible.

19.6. The indicative time for reviewing a claim of a Client who is a consumer is 10 (ten) days from the date R-U Travel receives the claim, unless another period is established by the applicable legislation or follows from the substance of the demand made.

19.7. The Client has the right to request from R-U Travel the contact details known to it of the Supplier, the Provider or the Tour operator in order to settle promptly and independently a situation that has arisen in the course of using the service, without prejudice to the right to bring a claim through R-U Travel in the manner provided for by this section.

20.1. The Offer is valid from the date of its publication on the Website until it is revoked or replaced by a new version.

20.2. R-U Travel has the right to amend the Offer by publishing a new version. The version in force at the moment a Booking Request was confirmed applies to that Booking Request, unless a later version expressly improves the position of the Client or unless the parties have separately agreed otherwise.

20.3. Amendment of the Offer does not retroactively change the special booking terms already confirmed.

20.4. Termination of the framework agreement does not terminate the obligations under Booking Requests previously confirmed and not yet performed.

20.5. R-U Travel has the right to withdraw unilaterally from the framework agreement if the Client breaches the terms of the Offer, including a breach of the payment procedure, the provision of inaccurate data or the use of the Communication Channels for purposes unrelated to the subject matter of the Offer, and to recover from the Client the losses actually incurred.

20.6. A party that has decided to withdraw from the framework agreement notifies the other party through the Communication Channels. The agreement is deemed terminated from the moment the other party receives the relevant notice; the obligations of the parties under Booking Requests previously confirmed and not yet performed remain in force in accordance with clause 20.4 of this Offer.

20.7. After termination of the framework agreement, R-U Travel has the right to store information about the Booking Requests of the Client and the related correspondence for the periods established by the legislation of the Russian Federation, including the retention periods for accounting and tax records, but for no less than three years from the date of termination of the agreement.

21.1. The law of the Russian Federation applies to the relations of the parties under this Offer, including in the cases where a Booking Request concerns services provided by a foreign Supplier, unless mandatory provisions of the applicable legislation provide otherwise.

21.2. Disputes with Clients who are not consumers (legal entities, individual entrepreneurs) are resolved in the commercial court at the location (place of registration) of R-U Travel, unless otherwise established by agreement of the parties in a particular Booking Request.

21.3. If any provision of this Offer is held to be invalid, of no legal force or unenforceable, this does not entail the invalidity of the remaining provisions of the Offer, which remain in full force. In that case the parties are guided by a term as close as possible in meaning and purpose to the invalid one, taking into account the requirements of the applicable legislation.

Brand

R-U Travel

Full name

Individual Entrepreneur Lev Borisovich Solenov

Short name

IE Solenov L. B.

TIN

773467774080

OGRNIP

316774600402857

Travel agent register number

RTA 0051773

Address

359186, Republic of Kalmykia, Tselinny District, Naytakhn village, Tsentralnaya Street 10

Bank

T-Bank JSC

Current account

40802810100000028914

Correspondent account

30101810145250000974

BIC

044525974

Telephone

+7 903 973-44-48

E-mail

office@r-u.travel

Website

r-u.ru

To reduce the risk of disputes, R-U Travel records in the Booking Request or in the related electronic documents the information applicable to the particular booking:

• —the number / date of the Booking Request and the identifier of the Client;
• —the full names of the Travellers to the extent required for the service;
• —the type of service and the Supplier / Tour operator, if identified;
• —the dates, city / country, property, route or other key parameters;
• —for a hotel: the category / room type, the occupancy, the meal plan, the check-in / check-out terms and the material special requests;
• —for a transfer: the route, the date / time, the car category, the passengers / luggage, the waiting time and no-show;
• —for a ticket: the carrier, the route, the dates, the fare, the luggage and the key exchange / refund rules;
• —the booking status: instant confirmation / on request;
• —the price of each standalone service or another transparent breakdown of the total amount;
• —the amount and the time of payment;
• —the change / cancellation terms and the known non-refundable amounts / actual expenses;
• —what is paid separately on site (city tax, resort fee, deposit and the like);
• —the guaranteed benefits and, separately, the benefits subject to availability;
• —the amount of the service fee of R-U Travel, if it is charged to the Client separately;
• —a link to the applicable version of the Offer and, where necessary, the documents of the Supplier.

Important: for a tourist product, a separate agreement on the sale of a tourist product is used, complying with the applicable standard form of the Ministry of Economic Development of Russia. This annex does not replace the mandatory information of such an agreement.