Every booking at R-U starts with a conversation with a personal manager.
You can reach us in any way that suits you. From there the whole context of the trip stays in one chat: the request, the offers, the terms, the changes and the documents.
You can come with a hotel and dates already chosen, or simply outline the basics: destination, guests, budget and what you want from the trip.
Your manager clarifies the details, after which R-U comes back with an offer. It can be a single option or a selection of several hotels and scenarios.
For every offer we show:
- —what is included in the price
- —the preliminary or final price
- —the payment terms and schedule
- —the change and cancellation rules
- —the available privileges
- —whether additional confirmation is required
Once you choose a suitable option, a prepayment is made and we start the booking.
If the offer is available with instant confirmation, the booking is made right away.
With contract rates, supplier confirmation is more often required. R-U then submits the request on the chosen terms and reports the result once availability has been checked.
If the price, room category or other material terms change, we agree them with you first.
After a successful booking the documents appear in your account, and your personal manager keeps supporting the trip in the same chat.